Your Strategic Partner For Business Process Outsourcing

Velox Performance is a Business Process Outsourcing
provider with a local presence. Our organization can adapt quickly and efficiently to any service requirements via telephone, web, fax, email, and SMS. We take great pride in providing global business process (BPO) outsourcing to a variety of market segments. Our team combines industry knowledge and expertise with strategic planning and solid execution, providing clients with cost-effective real business solutions at every stage of a customer’s life cycle.

Contact us for a free quote

OUR EXPERIENCE

Velox Performance is a globally competitive customer service-oriented organization that replies to the demands of
business process outsourcing. Our company is one of the most trustworthy call centers in Saint Lucia Eastern Caribbean

What we do

Top of the line solutions to build your bottom line

Velox Performance operates through a two-tier strategy. With this plan, we combine Saint Lucia and US talent delivering maximum efficiency for our clients. We are steadily evolving due to the increasing demand for global outsourcing. Some of the industries and areas of expertise include financial companies, online business markets, CPA, buying the sale, trial offers, straight offers and logistics.

Our Services

What we do

Velox Perfomance is a Business Process Outsourcing provider with a local presence. Our organization can adapt quickly and efficiently to any service requirements via telephone, web, fax, email, and SMS. We take great pride in providing global business process (BPO) outsourcing to a variety of market segments. Our team combines industry knowledge and expertise with strategic planning and solid execution, providing clients with cost-effective real business solutions at every stage of a customer’s life cycle.

  • Drastically Reduce Your Overhead Costs with Global Business Outsourcing
  • Experienced and Dedicated Management Team
  • Escalation Calls Instantly Routed to Top-of-the Line Managers
  • Online Access to Call Recordings Available to You Anytime
  • Rigorous Agent Training and Performance Evaluations Get You Results
  • 24/7 Call Centers with 99.9% Uptime Builds Your Revenue While You Sleep
  • Calibration Performed Throughout Your Campaigns
  • Custom Strategic Planning and Reporting Meet Your SLA Goals

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Our Services

Velox Performance service enables leading organizations to delegate technology-intensive processes to create continuously improving, high-performing processes over time. Our Outsourcing Services will improve your overall profit margin!

Inbound Call Center Services

Outbound Call Center Services

Chargeback Representment

  • Optimized Customer Service
  • 24/7 Customer Support
  • Onshore and Offshore Support
  • Save the Sale Driven
  • Cross-Selling and Up Selling
  • Partial/Data Cart Abandonment
  • Order Confirmation
  • Lead Generation
  • Lead Gen / Appointment Setting
  • Consumer / B2B Sales
  • 50 to 70% Win Back Rate
  • Professional Letter Responses
  • Pre-Notification Alerts
  • Reporting Made Simple
  • Manage your Alerts

Call Center Sales Verification

Email and Chat Support

Fraud Protection

  • Don’t Pay for a Bad Sale Again
  • Fraud Protection
  • 100% Feedback on your Call Center Sales
  • Customer Reporting
  • 24/7 Support Hours Available
  • Advanced Ticketing Systems
  • Fast and Easy Integrations
  • Timely Responses
  • Affordable Rates
  • Integrated Protection Options
  • Gateway Concierge Services
  • Up Sell / Cross Sell
  • 24/7 Monitoring Services
  • Sales Verification

Learn More

Our Services

Velox Performance service enables leading organizations to delegate technology-intensive processes to create continuously improving, high-performing processes over time. Our Outsourcing Services will improve your overall profit margin!

Inbound Call Center Services

  • Optimized Customer Service
  • 24/7 Customer Support
  • Onshore and Offshore Support
  • Save the Sale Driven
  • Cross-Selling and Up Selling

Outbound Call Center Services

  • Partial/Data Cart Abandonment
  • Order Confirmation
  • Lead Generation
  • Lead Gen / Appointment Setting
  • Consumer / B2B Sales

Chargeback Representment

  • 50 to 70% Win Back Rate
  • Professional Letter Responses
  • Pre-Notification Alerts
  • Reporting Made Simple
  • Manage your Alerts

Call Center Sales Verification

  • Don’t Pay for a Bad Sale Again
  • Fraud Protection
  • 100% Feedback on your Call Center Sales
  • Customer Reporting

Email and Chat Support

  • 24/7 Support Hours Available
  • Advanced Ticketing Systems
  • Fast and Easy Integrations
  • Timely Responses
  • Affordable Rates

Fraud Protection

  • Integrated Protection Options
  • Gateway Concierge Services
  • Up Sell / Cross Sell
  • 24/7 Monitoring Services
  • Sales Verification

Contact Velox Performance

To inquire about any of our services, contact us by phone or e-mail. We are available 7 days a week for your convenience.

Toll Free: 1.758.458.0307
Email: sales@veloxperform.com

Fill out the form below to send us a message

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